To provide superior quality healthcare services that:
PATIENTS recommend to families and friends,
PHYSICIANS prefer for their patients,
PURCHASERS select for their clients,
EMPLOYEES are proud of, and
INVESTORS seek for long-term returns.
Statement of Principles
- Provide timely, professional, effective and efficient service
to all customers.
Continuous Improvement In Measurable Ways
- Identify key needs and assess how well we meet those
- Continuously improve services and measure progress.
- Hire talented and driven people.
- Increase skills through training and experience.
- Provide opportunities for growth within UHS.
Ethical and Fair Treatment of All
- We are committed to fairness and trust with our patients, the
physicians, purchasers of our services, and employees.
- We conduct our business according to the highest ethical
- Work together to provide ever-improving customer service.
- Our team approach supersedes traditional departmental
organization and creates a true customer focus.
- People at all levels of the organization participate in
decision-making and process improvement.
- Never lose sight of the fact that we provide care and comfort
to people in need.
- Patients and families who rely upon us receive respectful and
dignified treatment at all times.
Innovation In Service Delivery
- Invest in the development of new and better ways of delivering